# Cancellation and refunds

What you can get back, and how. There is no cancellation fee.

Web page: https://jobs.autosham.ai/en-af/legal/refunds

## Cancelling a purchase

Everything on Autosham Jobs is paid in advance and delivered in your account as soon as you pay, so there is no order left to cancel after payment. If you close Razorpay Checkout before paying, nothing is charged. After payment, the rules below say what you can get back.

## Interviews that fail on our side

If a mock interview fails, can't connect or is cut off because of a problem on our side, the interview is returned to your account automatically. If you think one was missed, report it through Help → Report an issue.

## Unused interviews

Interviews you bought and have not used can be refunded within 7 days of purchase. Ask through Help → Report an issue with the payment, and we refund the unused interviews.

## Job searches

If a paid job search fails and no report is produced, the search is given back to your account automatically so you can run it again. If you would rather have your money back, ask within 7 days and we refund it in full (the interview included with it is taken back if it is unused). A search that produced a report has been delivered and is not refunded.

## The yearly plan

The yearly plan is refunded in full within 7 days of purchase if no search from the plan has produced a report. After that it is not refunded; it does not renew by itself.

## Recurring payments

If you have a recurring payment with us, you can cancel it at any time in Payments and receipts. Cancelling stops future charges; you keep access until the end of the period you have paid for, and that period is not refunded.

## If we can't provide what you paid for

If a problem on our side means we can't provide something you paid for, and we can't give it back to your account, we refund it.

## How to ask for a refund

Use Help → Report an issue and choose the payment, or e-mail us at the address on the Contact page. We acknowledge every request within 48 hours and tell you our decision within 7 days.

## How refunds are paid

Refunds go back to the card, bank or UPI account you paid with, usually within 5–7 working days after we approve them. You get a credit note in Payments and receipts.

## Failed payments

If money left your account but the payment failed, your bank returns it automatically: UPI by the next day, cards within 5 days. You don't need to ask us.

## Payment methods and disputes

You pay through Razorpay's secure Checkout, by UPI, card, net banking or wallet — whichever Razorpay offers you. Your card and bank details go to Razorpay and your bank, never to us.

If you don't recognise a charge or something went wrong, contact us first and we will sort it out. You can also raise a dispute with your bank or card issuer.

Questions? See [Contact](https://jobs.autosham.ai/en-af/contact.md) or [Help](https://jobs.autosham.ai/en-af/help.md).

## Registered details

JAKEX CORPORATION PRIVATE LIMITED  
Office No A/15, 4th Floor, City Vista, Fountain Road, Kharadi, Pune, Maharashtra 411014  
GSTIN 27AAHCJ3830H1ZK  
E-mail [ehatesham.huseni@jakexgroup.com](mailto:ehatesham.huseni@jakexgroup.com)